1. What Personal Information We Collect
We may collect the following types of personal information:
• Name, date of birth, and contact details
• Health and medical history
• Medicare and private health insurance details
• Pregnancy information (e.g. estimated due date, previous births)
• Enquiry details and service preferences
• Feedback or complaints
2. How We Collect Your Information
We collect your information when:
• You submit an enquiry through our website
• You book an information session or register interest in our services
• You provide information during clinical care
• You complete a feedback or complaints form
• You contact us directly via phone, email, or in person
3. How We Use Your Information
We use your information to:
• Provide safe, high-quality maternity care
• Facilitate bookings and midwife matching
• Communicate with you about your care or enquiry
• Meet our legal and clinical governance obligations
• Improve our services and operations
We only use your personal information for the purposes it was collected, or as required or authorised by law.
4. How We Store and Protect Your Information
Your information is stored securely, either electronically or in paper format, and is only accessed by authorised staff involved in your care or administration. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
5. Disclosure of Information
We will not share your personal information with third parties unless:
• It is necessary for your care
• You have given consent
• We are required to do so by law
Examples include sharing limited information with:
• Your chosen midwife or healthcare provider
• Emergency services in case of transfer
• Government agencies where legally required
6. Access and Corrections
You have the right to request access to your personal information and to request corrections if it is inaccurate, incomplete or out of date.
To make a request, contact us at:
E: hello@matrescencebirthingcentres.com.au
P: 07 56347310
7. Website & Cookies
Our website may collect limited analytical data (e.g. via cookies) to help us understand how users interact with the site and improve functionality. No personal health data is collected through cookies.
We do not share this data with third-party advertisers.
8. Questions or Concerns
If you have a question about how we handle your personal information, or wish to make a complaint, please contact us at:
E: hello@matrescencebirthingcentres.com.au
P: 07 5634 7310
If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) or the Office of the
Health Ombudsman (Qld).
